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Learn how to stop error messages indicating that you’re still in trial mode (or that your trial has expired) even though you’ve already purchased a Creative Cloud subscription.

Note:

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Adobe Photoshop CC 2019 Free latest version is a graphics software program which is developed by Adobe which is used to create, edit, combine, rebuild, and transform images and images. Photoshop is used for Mac OS and Windows.

It can take up to one hour for your purchase to process. Until it is processed, the apps continue to show the options for a free membership. You may need to wait a little longer if you completed your purchase within the past hour.

  1. On Adobe.com, sign in to your Adobe account with your Adobe ID (usually your email) and password.

    If you’re already signed in, click your profile image in the top navigation bar.

    Note:

    If you have more than one Adobe ID, check that you are logged into your account with the correct ID.

  2. In the Plan & payment section, check to make sure that your subscription is active. If it’s expired, that’s likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired.

  3. If your subscription is showing as active, then an out-of-date payment method may be the issue.

    To see if your payment information is current, in the Plans & payment section, select Manage payment.

  4. If your payment method isn’t current, update your credit card information in the pop-up window and click Save.

    Your new payment method will take effect in the next billing cycle.

  1. Click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (macOS), to open the Creative Cloud desktop app.

    Note:

    You can also open the Creative Cloud desktop app from the following location:

    • Windows: Start > Programs > Adobe Creative Cloud
    • macOS: Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud

  2. In the confirmation dialog box, click Sign Out. The Creative Cloud apps and services associated with your Adobe ID are deactivated on the computer.

  3. Sign in again using your Adobe ID (usually your email) and password.

  4. Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign in on the next screen.

  1. Click the Creative Cloud icon, located in the taskbar (Windows) or Apple menu bar (macOS), to open the Creative Cloud desktop app.

    Note:

    You can also open the Creative Cloud desktop app from the following location:

    • Windows: Start > Programs > Adobe Creative Cloud
    • macOS: Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud

  2. Click the three vertical dots icon in the upper-right corner.

  3. Choose Check for App Updates from the pop-up menu. You can also press Ctrl+Alt+R (Windows) or Command+Option+R (Mac OS) to refresh the Creative Cloud desktop app and check for updates.

  4. If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update appears. Click Update.

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If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses).

To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:

Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file.

Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually.

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If the solutions above are not working, try the steps in Resolve connection errors or contact us.

If you have a Creative Cloud for teams plan with Adobe and you are facing this issue, try the following:

  1. If you have a proxy server environment, check your proxy settings. For details, see this article.

  2. Ensure that you have whitelisted the appropriate network endpoints in your environment. For a detailed list of network endpoints that you need to whitelist, see Adobe Creative Cloud Network Endpoints.

  3. Ensure that the license is assigned to the correct user (email address).

  4. Check your firewall and Antivirus settings. For details, see this article.

For more information, see Creative Cloud products launch in trial mode on non-English operating systems.

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